Terms & Conditions

Booking Policies

All table reservations are subject to availability.
We recommend booking in advance to secure your preferred date and time.
Our online booking system accepts reservations up to 3 hours prior to arrival. For same-day bookings within this 3-hour window, please contact our reservations team by phone.
Online bookings are available for parties of 1 to 12 guests.
For parties of 13 or more guests, please contact us directly at 01273 751818 to discuss your requirements.
Booking times are available during our service hours: 12:00 PM – 9:30 PM.

A deposit of £5 per person is required to confirm your reservation.
The deposit will be deducted from your final bill on the day of your visit.
Booking deposits are non-refundable in case of no-show of any individual.
Deposits are non-refundable if cancellation is made less than 3 days (72 hours) in advance of your reservation date.
In case of no-show, the deposit for that absent individual will not be deducted from the whole bill.
If you cancel your reservation more than 3 days in advance, your deposit will be refunded in full.

More than 3 days notice: Full deposit refund available. Please contact us to cancel or modify your reservation.
Less than 3 days notice: Deposit is non-refundable. However, we will do our best to accommodate date changes subject to availability.
No-show: If you do not arrive for your reservation without prior notice, your deposit will be forfeited. We reserve the right to refuse future bookings from guests who cancel or do not show up without notice more than once.
To cancel or modify your booking, please contact us at call 01273 751818.
For online and all bookings, please note that due to limited seats and periods of higher-than-usual demand, we may need to cancel, reschedule, or be unable to accept last-minute reservations.

Please arrive on time for your reservation. We recommend arriving 5 minutes before your booked time.
Tables will be held for 15 minutes past your reserved time.
After 15 minutes, we reserve the right to release your table to other guests, and your deposit may be forfeited.
If you are running late, please contact us as soon as possible. We will do our best to accommodate you.
We cannot guarantee specific table locations, but we will do our best to accommodate your preferences.

For parties of 10 or more guests, please contact us directly to discuss special arrangements, menu options, and any dietary requirements.
Large group bookings may require a longer notice period and special terms, which will be discussed at the time of booking.
For parties of 13 or more, please call 01273 751818 to make your reservation.

Please inform us of any dietary requirements, allergies, or special dietary needs when making your booking.
You can include this information in the “Special Requests” section when booking online or email us directly in advance.
We will do our best to accommodate your needs, but please note that we cannot guarantee a completely allergen-free environment.
For severe allergies, please contact us directly before your visit so we can discuss your requirements in detail.

Children are welcome at MATADOR. All children count towards your guest total.
High chairs are available upon request. Please mention this when making your booking.

If you’re celebrating a special occasion, please let us know in the “Special Requests” section when booking.
We may be able to arrange special arrangements, but please contact us in advance for cakes, decorations, or other special requests.
External decorations or balloons may be subject to approval. Please contact us before bringing them.

Your personal information (name, email, phone number) will be used solely for the purpose of processing your reservation and communicating with you about your booking.
We will not share your personal information with third parties without your explicit consent, except where required by law.
You have the right to request access to, correction of, or deletion of your personal data at any time.

We operate a smart casual dress code. We reserve the right to refuse service to anyone not adhering to our dress code.
Smoking and vaping are not permitted inside the restaurant or on the premises.
We reserve the right to refuse service to anyone who appears intoxicated or behaves inappropriately.
Outside food and beverages are not permitted, except for baby food or special dietary requirements (please contact us in advance).
We welcome well-behaved dogs in our indoor/outdoor seating areas. Please inform us when booking.

MATADOR is not liable for any loss or damage to personal belongings brought onto the premises.
We are not responsible for any allergic reactions if we have not been informed of allergies at the time of booking or ordering.
While we take every care to ensure food safety, customers with severe allergies dine at their own risk.

We reserve the right to modify these terms and conditions at any time.
Changes will be effective immediately upon posting on our website.
It is your responsibility to review these terms periodically.
Continued use of our booking service after changes are posted constitutes acceptance of the modified terms.

If you have any concerns or complaints about your experience, please contact us directly at booking@matadorburger.co.uk or call 01273 751818.
We aim to resolve all issues promptly and fairly.
For deposit-related disputes, please contact us within 7 days of your reservation date.